Has my digital version of the record been sent out yet?
Yes. The pre-order digital version of Ixora was emailed out on November 14th. If you haven't received it, make sure to check your Spam/Junk folders.
Has my physical pre-order been sent out yet (vinyl, CD, t-shirt, etc)?
No, and we are deeply sorry for the delay.
What's the hold up?
There's been several issues that have played a factor in the delay of physical fulfillment. For one, we were late in finishing the actual recording of the TWIN version of the album. We went as quickly as we could, but we were careful to not rush the process in a way that would jeopardize the quality of the content. But we're extremely excited with the way it came out, and cannot way to share it with you. You will be the first people to hear it.
We've also had several massive delays on the manufacturing side, particularly with our vinyl record and the tin packaging for the TWIN. The initial cut of the vinyl was not up to our standards, and it had to be recut in order to ensure it sounded the way we wanted. We are very proud of the album, and the audio quality of the final product was very important to us. We knew it would delay our timeline, but we chose to recut rather than ship a product that we did not feel proud of. We have also experienced delays with the tin packaging for the TWIN version of the album. We ended up having to source these tins overseas, and there were delays in both manufacturing and in the shipment on the vessel to get them here stateside. Some of our other issues have been unforeseen, including even the theft of a shipment of product. We are working quickly to get these issues resolved.
Who is to blame for the delay?
The four of us are, and no one else. Tooth & Nail is on board to help release Ixora on the retail side and be a strategic partner, but they are having no hand in the manufacturing or fulfillment of the pre-order we did here on our site. We are handling this aspect completely ourselves so the blame falls on us. We chose the manufacturers of the various products and we are in contact with them ourselves. Some of the delays have been out of our control, while other delays have been due to misunderstandings/miscommunication. We are disappointed with these delays, as we are sure you are, too. We can't wait for everyone to have the products in their hands as soon as possible.
To reiterate, the four of us are handling all aspects of this pre-order ourselves, not a label. We are ordering the products, dealing with manufacturers, putting together thousands of tins of special edition CD's, etc. We are even handling the support contact ourselves (that's Jon at the other end of those emails).
When can I expect things to ship?
As of right now, we are slated to have all of the manufactured goods in our possession by the end of December or early January. We are hoping we incur no more delays despite the holidays arriving shortly. We will be shipping out all items as soon as everything has been manufactured and is in our possession. At this point, January is the likely ship date. We want the physical version in your hands as much as you do. Despite all the delays, we are really excited with how the products are turning out.
Is the Tooth & Nail CD version of Ixora the same as my pre-order version?
No. The pre-order version of Ixora that we are manufacturing and shipping ourselves has a bonus song and limited edition packaging that the retail T&N version does not have. The pre-order version is a special edition, and will not be available ever again.
Will I be notified when things finally ship?
Yes! We will send out an email once fulfillment has begun to give you a heads up that your order has been shipped.
Again, we are deeply sorry for the delay. We hope that receiving the digital version of the album early helps pass the time as we finish getting the physical orders ready. Thank you again for all your support. This record exists because of all of you.
Please let us know of any address changes you incur between placing your order and the estimated ship date. If you need to update your shipping address, or if you have other support related questions about the Copeland Ixora pre-order, please click the "pre-order help" link below.
All other inquiries:
Kyle Griner - firstname.lastname@example.org