JANUARY 22 UPDATE: Pre-Order shipments have begun! PLEASE READ BELOW...
Starting last week, certain pre-order bundles began to ship. The remaining bundles will continue to be sent out this week and next. Please read below for more info...
How will I know when my order has shipped?
You will receive an email confirmation when your order ships. All US orders will also contain a tracking number, as well as some international orders. If you have not received an email confirmation yet, please be patient as your bundle will be shipping soon.
I saw that some people have received their package, but I haven't received mine yet. Is there an issue?
Nope, yours will be on its way very soon. For all domestic orders we are shipping out entire bundles together. We just received vinyl today, so if your bundle contained any vinyl then it has not shipped yet, but it will be shipping very soon. You can be expecting a shipping confirmation email this week or next.
I didn't get my digital download with my bundle. How come?
All digital download codes were emailed out way back in November. If you didn't receive one, check your Spam folder. If you're still having trouble with your digital download, please contact Chad Every with Merchline, the company who handled the digital fulfillment. Please provide him with your order number and email address associated with your order. email@example.com
Again, we are deeply sorry for the delay. We are fulfilling thousands of orders ourselves, so we are grateful for your patience. Now that vinyl has arrived, we can see the light at the end of the tunnel. Thank you again for all of your support. This record exists because of all of you.
If you have any questions or issues that are not answered above, send us a message via the PRE-ORDER HELP link below. We will get back to you as soon as we can, but please remember that we are knee deep in fulfilling these orders and are getting things shipped as quickly as possible.